Privacy Policy | Lana Therapy Pty Ltd

Last updated: January 2026

1. Introduction

Lana Therapy Pty Ltd (ABN 99 698 291 593) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

Your name, email address, phone number, and other contact details
Demographic information such as your postcode and location
Health information relevant to the provision of therapy services
Information you provide through our contact form or email communications
Website usage data collected through cookies and analytics

3. How We Collect Your Information

We collect information in the following ways:

Directly from you when you complete our contact form, send us an email, or engage our services
Through your use of our website, including cookies and similar tracking technologies
From third parties where you have consented or where it is otherwise lawful

4. How We Use Your Information

We use your personal information for the following purposes:

To provide, manage, and improve our therapy services
To communicate with you about appointments, services, and enquiries
To comply with our legal and regulatory obligations
To process feedback and complaints
To improve our website and user experience

5. Disclosure of Information

We will not sell, trade, or rent your personal information to third parties. We may disclose your information where required by law, where you have provided consent, or to trusted third-party service providers who assist us in operating our business, subject to strict confidentiality obligations.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, encryption where appropriate, and restricted access to personal data.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To make such a request, please contact us at [email protected].

9. Complaints

If you believe we have breached your privacy rights, please contact us at [email protected]. We will investigate your complaint and respond within a reasonable timeframe. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected].